Account holds and reactivation

Ridee is committed to maintaining a safe, reliable community for all guests and hosts. In some cases, an account may be temporarily placed on hold to review unusual activity, verify information or resolve outstanding issues. Understanding why holds occur and how to reactivate your account helps you get back on the road quickly and securely.

What an account hold means

An account hold temporarily restricts your ability to:

• Book or modify trips
• Message hosts
• Submit reviews or claims

Holds are usually precautionary, not punitive. They allow Ridee to verify details or ensure compliance with community standards before reinstating access.

Common reasons for account holds

Your account may be placed on hold for one or more of the following reasons:

• Payment or billing issues (failed payments, chargebacks or unpaid fees)
• Verification concerns (ID mismatch, expired license or incomplete profile)
• Safety or policy violations reported during a trip
• Ongoing dispute or damage claim requiring review
• Suspicious or unusual account activity detected by our system
• Repeated no-shows or cancellations affecting host reliability

In most cases, Ridee will notify you via email and in-app alert explaining the reason for the hold and what steps to take next.

What to do if your account is on hold

If you receive an account hold notice:

1. Check your email or Ridee notifications for details
2. Follow any specific instructions provided (e.g., upload a valid driver's license or update payment details)
3. If no clear reason is listed, go to Help → Account & Verification → Contact Support to inquire

Ridee's support team will review your case and guide you through any required steps for reinstatement.

Resolving payment-related holds

If your hold is due to unpaid fees or a chargeback:

• Clear the outstanding balance through your Ridee Wallet or linked payment method
• Provide proof if you've already settled the charge through your bank
• Once confirmed, Ridee will automatically lift the hold within 1–2 business days

Tip: Keeping your payment details up to date helps prevent future holds.

Verification-related holds

If the hold involves identity or license verification:

• Go to Profile → Verification Center to upload or renew your documents
• Ensure your photo ID matches your Ridee account name exactly
• Check for document expiry dates (expired IDs cannot be accepted)

Once verified, your account access is typically restored within 24 hours.

Safety and policy review holds

If your account is under review for a policy or safety concern, Ridee may temporarily limit access while investigating.

During this time:

• Avoid creating new accounts or alternate profiles
• Respond promptly to any support requests for details or evidence
• Ridee will notify you once the review is complete and your account is cleared or reinstated

Most reviews are concluded within 5–7 business days, depending on complexity.

How reactivation works

Once your issue is resolved:

• You'll receive a confirmation email stating your account is reactivated
• All previous trip history, reviews and settings will remain intact
• You can immediately resume booking trips and contacting hosts

If you don't see your access restored after resolution, log out and back into the app to refresh your account status.

Preventing future holds

To keep your account in good standing:

• Maintain valid ID and driver's license on file
• Keep payment methods current and funded
• Follow Ridee's Community Standards and Guest Safety Guidelines
• Report issues responsibly through official channels

Consistent, responsible use ensures uninterrupted access to the Ridee platform.

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Account on hold? Contact our support team to resolve your issue.