Chat with customer support
Get help from our verification and support team
Connect with our support team for help with verification, account issues, and booking questions.
How to Chat with a Verification Agent
If you're having any verification-related issue, you can instantly connect with one of our Verification Support Agents by tapping or clicking the chat bubble at the bottom-right corner of this page.
Agents are available during working hours in both Ghana (GMT) and U.S. Mountain Time (MST) zones to ensure quick response, wherever you are.
A Verification Agent Can Help You With
- Verifying your Ridee account during sign-up or before booking
- Uploading, updating, or correcting your driver's license details
- Getting approved as an additional or secondary driver on a trip
- Submitting extra verification photos if your ID couldn't be confirmed automatically
- Resolving profile mismatches (e.g. name or date of birth inconsistencies)
Tips for Faster Help
Before starting a chat, make sure you have:
- A clear photo of your driver's license or ID
- Your Ridee account email address
- Any recent verification messages or reference numbers
This helps our team verify your identity faster and get you approved sooner.
Prefer Email Instead?
You can also reach our support team by emailing: support@ridee.ai
Include your full name, Ridee account email, and any attachments related to your verification issue.
Need immediate assistance? Contact our support team for help.