Messaging your host or renter

Communicate safely and effectively through Ridee's in-app messaging

Clear communication helps create smooth, stress-free experiences for both hosts and renters. Ridee's in-app messaging makes it easy to connect directly, share updates and confirm trip details before, during, and after your ride.

How to Message Your Host

You can message your host right from your Trips dashboard in the Ridee app or website.

  1. Go to "My Trips"
  2. Select the trip you want to view
  3. Tap or click "Message Host" or "Message Renter"

You can send messages anytime, even before confirming your booking, to ask questions, clarify pickup details or confirm availability.

What You Can Message About

  • Pickup and return location details
  • Questions about the vehicle (fuel type, transmission, etc.)
  • Requests for extras or add-ons (like a phone charger or child seat)
  • Early or late drop-off arrangements
  • Assistance during the trip (breakdown, directions, etc.)
  • Courtesy messages, for example, letting the other party know you're running late

Keep Conversations on Ridee

For your safety and record protection, always communicate within the Ridee platform.

Avoid sharing personal contact details and never send payments or deposits outside Ridee.

Ridee's in-app chat keeps your communication secure, verifiable and accessible to our support team in case an issue arises.

Message Delivery and Response Tips

  • Notifications: You'll receive push or email alerts when you get a new message
  • Response time: Most Ridee hosts and renters reply within minutes
  • Be respectful: Professional, polite messages help build great relationships and better ratings!

If Your Host Isn't Responding

If it's close to your trip start time and you can't reach your host:

  1. Send a polite follow-up message
  2. Wait at least 30 minutes for a response
  3. If you still can't reach them, contact Ridee Support directly through the chat bubble at the bottom-right corner of the page

Our support team can step in to assist or help you rebook if necessary.

Communication issues? Contact our support team for help.

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