Modifying trip details (date, time, location)

Plans can change and with Ridee, adjusting your trip is simple. You can modify your trip start or end date, pickup or return time, or even pickup location right from the app or website, as long as your trip hasn't started.

How to Modify Your Trip

To make changes:

1. Open the Ridee app or log into your account on ridee.ai
2. Go to your Trips tab
3. Select the trip you'd like to update
4. Tap or click "Modify Trip" to request a change to:
   • Trip start or end date/time
   • Pickup or drop-off location
   • Trip duration
   • Protection plan or Extras

Your host will receive a notification and can approve or decline the changes. You'll be notified once the host responds.

Before You Make Changes

• You can only modify a trip before it starts
• Some changes, such as extending your trip, may adjust the trip cost
• If your host doesn't respond before the scheduled start time, your original booking details will remain valid
• Once the host approves your request, the changes take effect immediately and your updated trip details will appear in the app

Changing Pickup or Drop-off Location

If your plans change and you need a different pickup or return point, discuss it directly with your host through Ridee chat before sending your modification request.

• Some hosts may charge a relocation fee for long-distance pickups or returns
• Always confirm the new address in the app to avoid confusion or no-shows

Cancelling Instead of Modifying

If your plans have changed completely and you're no longer able to take the trip, you can cancel instead. Visit our Cancellations & changes page to learn more about how refunds and cancellation timelines work.

Tips for Smoother Changes

• Submit modification requests at least 3 hours before your scheduled pickup
• Double-check your dates and times before confirming changes
• Communicate clearly with your host to ensure they're aware of your new plans

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Need help modifying your trip? Contact our support team for help.