Refunds, disputes & adjustments
How Ridee handles refunds and payment adjustments fairly
We understand that unexpected issues can arise. Whether your trip didn't go as planned, you were charged incorrectly, or you had to cancel, here's how Ridee handles refunds and payment adjustments fairly and transparently.
When You May Be Eligible for a Refund
- You cancelled within the free cancellation window
- The host didn't show up or the car wasn't as described
- The trip ended early due to a verified issue beyond your control
How the Refund Process Works
- Submit a refund request through the app or website within 48 hours of the issue
- Our Support team will review your case and verify details with the host if necessary
- Approved refunds are processed to your original payment method, usually within 3–10 business days
Disputes & Adjustments
If you notice an unexpected charge or fare adjustment, you can report it directly from your trip history. We'll review your claim, explain any adjustments and correct any verified errors.
Important to Know
- Refund eligibility depends on the host's policy and Ridee's platform rules
- Deposits and service fees may not always be refundable
- For partial refunds or credits, you'll be notified with full details via email
Tip
Always review trip details and cancellation terms before confirming your booking to avoid unnecessary charges.
Need Help?
If it's been more than 10 business days since your refund was approved and you haven't received it, contact Support for follow-up assistance.
Refund issues? Contact our support team for help.