Understanding trip fees & penalties

Ridee aims to keep every trip fair, transparent and easy to understand. While most guests complete their bookings without extra charges, certain situations can lead to additional fees or penalties. Knowing how these work helps you avoid surprises and ensures a smooth, responsible rental experience.

What trip fees cover

Trip fees support the safety, convenience and reliability of every Ridee booking. They help maintain our platform and services, including:

• 24/7 customer support and roadside assistance
• Secure payment processing
• Insurance, verification and trust protection systems
• Platform development and maintenance

Note: Trip fees are automatically included in your booking total and displayed clearly before you confirm your reservation.

Common extra charges

Additional charges may apply only in specific, verifiable cases. These are outlined below:

Late return fee

• Applies if you return the vehicle after your scheduled end time without host approval
• Charged per hour or day depending on delay length
• Can also include administrative costs if the delay affects another guest's booking

Fuel or charging fee

• If the vehicle is returned with less fuel or battery charge than at pickup, the host may charge the refill cost plus a small convenience fee

Cleaning fee

• Applies if the vehicle is returned excessively dirty (e.g., mud, stains, trash or odor)
• Normal light dust or floor debris is acceptable

Toll or traffic fines

• Any tolls, tickets or violations incurred during your trip are your responsibility
• Ridee may charge the fine amount plus a verified administrative fee if billed post-trip

Damage or claim-related charges

• If verified damage occurs during your trip, fees may apply depending on coverage and responsibility after Ridee's review

Avoiding penalties

Most penalties are easy to avoid with simple proactive steps:

• Return the vehicle on time. Request an extension early if needed
• Refuel or recharge to the same level as pickup
• Clean up the car interior before drop-off
• Drive responsibly and obey local traffic rules
• Communicate any delays or issues immediately through the app

How fees are processed

• Any verified fees or penalties are added to your account and charged to your original payment method
• You'll receive a breakdown and explanation before any deduction
• In case of disputes, you can appeal through Ridee → Help → Billing & Charges for review

When to contact Ridee Support

Reach out to Ridee Support if:

• You're unsure about a charge you received
• You believe a penalty was applied in error
• You need clarification about a host's claim or policy

Our team will review the trip records, photos and policy details to ensure fairness and accuracy.

Transparency and trust

Ridee is committed to transparent pricing. You'll always see:

• All trip costs before confirming your booking
• Any extra fees clearly listed in your trip summary
• Receipts and documentation for every charge applied

Our priority is to make sure you always know exactly what you're paying for—no hidden surprises.

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Questions about fees or charges? Contact our support team for clarification.